To see your energy products, make sure to login using your Tesla Account email associated with your order. To access your Tesla Account from the mobile app, simply click on the gear in the upper left corner and select 'Get Support?' Why can I not see my products on the Tesla app? You’re also able to find access to additional support articles. While monitoring is only available in your Tesla app, your Tesla Account is available to manage billing details and view documents and information from the ordering process. Tesla provides the Tesla app for system monitoring and does not provide desktop or web-based monitoring.
Can I monitor my solar system from my desktop? If you see a 'Weak Signal' notification, move the Gateway closer to your solar inverter until the notification disappears or follow troubleshooting steps for support. It should also be within range of your solar inverter. If the Tesla Solar Inverter loses its internet connection, follow the troubleshooting steps to change network settings.įor systems installed with a third-party solar inverter, check that the solar Gateway provided with your Tesla solar system is powered on and connected to your home router or internet modem. Systems Affected by Natural Disaster or Force Majeure Eventįrequently Asked Questions About Monitoring Your Solar System What do I do if I lose solar monitoring?įor systems installed with a Tesla Solar Inverter, check that the inverter is powered on and connected to your home router or internet modem.Transferring Ownership of Your Solar System.Transferring Ownership of Your Powerwall.
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